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Feb
12
2020

Personnel Vetting Process: Creating the Stakeholder Persona Profile

By LaShawn Douglas

As we continue to deep dive into journey mapping the personnel vetting process, Step 2 helps us build upon the research we began by documenting each stakeholder and what they care about. Step 2 of this process states:

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Jan
24
2020

Understanding Stakeholders in the Personal Vetting Process

By LaShawn Douglas

In a recent blog, we published steps to journey mapping the personnel vetting process customer experience and included illustrative examples to help capture a more accurate picture. A customer journey map is a visual representation of the process a customer or stakeholder goes through to achieve a goal, and typically works best for scenarios that describe a sequence of events.

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Nov
23
2019

Have you seen our Blog Series on the Personnel Security Process?

By LaShawn Douglas

Here’s a quick overview of what we’ve covered.

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Nov
08
2019

Applying Journey Mapping to the Personnel Security Vetting Process

By LaShawn Douglas

In our last blog, we examined the government’s definition of customer service, and identified ways for the Government to transform both the process and experience of personnel vetting. We suggested starting with a better understanding of stakeholder goals, expectations, and touchpoints with service providers. You can accomplish this by conducting interviews as well as observing stakeholders as they work (or, “fly-on-the-wall” observations”). As a next step, we recommend documenting all findings in a customer journey map.

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