Challenges and Improvements in the Personnel Security Requests Process

By LaShawn Douglas

In our previous blogs, we’ve discussed the concept of processing personnel security requests and the stakeholders involved. As government seeks to improve processing times for personnel vetting, we also have an opportunity to improve the customer experience. The June 2019 OMB Circular No. A-11, defines Customer Experience (CX) as:

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What Does the Personnel Security Process Entail?

By LaShawn Douglas

The concept of processing personnel security clearance requests is pretty straightforward. A prospective employee will require access to sensitive information, so the Government initiates an investigation to determine whether to grant access. The process happens in three steps:

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