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May
11
2020

Capturing Front and Back Stage Elements in the Personnel Vetting Process

By Bill Fischer

For the next chapter in our Journey Mapping the Personnel Vetting Process blog series, we take an in-depth look at capturing visible and invisible touch points for key stakeholders who engage with the personnel vetting process.

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Feb
12
2020

Personnel Vetting Process: Creating the Stakeholder Persona Profile

By LaShawn Douglas

As we continue to deep dive into journey mapping the personnel vetting process, Step 2 helps us build upon the research we began by documenting each stakeholder and what they care about. Step 2 of this process states:

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Jan
24
2020

Understanding Stakeholders in the Personal Vetting Process

By LaShawn Douglas

In a recent blog, we published steps to journey mapping the personnel vetting process customer experience and included illustrative examples to help capture a more accurate picture. A customer journey map is a visual representation of the process a customer or stakeholder goes through to achieve a goal, and typically works best for scenarios that describe a sequence of events.

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Nov
23
2019

Have you seen our Blog Series on the Personnel Security Process?

By LaShawn Douglas

Here’s a quick overview of what we’ve covered.

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Sep
24
2019

Challenges and Improvements in the Personnel Security Requests Process

By LaShawn Douglas

In our previous blogs, we’ve discussed the concept of processing personnel security requests and the stakeholders involved. As government seeks to improve processing times for personnel vetting, we also have an opportunity to improve the customer experience. The June 2019 OMB Circular No. A-11, defines Customer Experience (CX) as:

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