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Nov
23
2019

Have you seen our Blog Series on the Personnel Security Process?

By LaShawn Douglas

Here’s a quick overview of what we’ve covered.

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Nov
08
2019

Applying Journey Mapping to the Personnel Security Vetting Process

By LaShawn Douglas

In our last blog, we examined the government’s definition of customer service, and identified ways for the Government to transform both the process and experience of personnel vetting. We suggested starting with a better understanding of stakeholder goals, expectations, and touchpoints with service providers. You can accomplish this by conducting interviews as well as observing stakeholders as they work (or, “fly-on-the-wall” observations”). As a next step, we recommend documenting all findings in a customer journey map.

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