Have you seen our Blog Series on the Personnel Security Process?

By LaShawn Douglas

Here’s a quick overview of what we’ve covered.

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Applying Journey Mapping to the Personnel Security Vetting Process

By LaShawn Douglas

In our last blog, we examined the government’s definition of customer service, and identified ways for the Government to transform both the process and experience of personnel vetting. We suggested starting with a better understanding of stakeholder goals, expectations, and touchpoints with service providers. You can accomplish this by conducting interviews as well as observing stakeholders as they work (or, “fly-on-the-wall” observations”). As a next step, we recommend documenting all findings in a customer journey map.

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Key Players in the End-to-End Security Clearance Process

By Bill Fischer

In the federal personnel security process, key stakeholders include:

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