Business Process Optimization

Are your processes driving you towards your goals, or away from them?

Processes are the value engines in your organization. When they are too slow, cost too much or don’t produce the intended results, customers and stakeholders suffer. When processes become too rigid or formalized, they impede innovation and keep your people from doing what they do best.

Your processes are executed by, and deliver services to, people. People whose experience of the process can be the difference between success or failure.

Fortunately, you don’t have to suffer the consequences of poor decisions, depleting resources and process pollution. With Big Sky supporting your business process improvement efforts, your organization will benefit from smarter decisions with bigger impact and better results.

Our methodology takes the best management science of the last 75 years (including Lean and Six Sigma) and applies them to compliance, quality, and effectiveness challenges.  Your data-driven process improvement effort is designed to enhance critical operations without disrupting “business as usual” or getting in the way of service delivery.

Here's what it feels like to work with our team, directly from our clients:

"We've made more progress with you than I have ever seen at the CAF"

"You have facilitated a lot of great changes to our organization, which streamline our processes -- that have helped us tremendously!"

"I was only in the last working group, but I enjoyed everyone and got first hand knowledge of process improvement and how it affects organizations. More than that though, is your wonderful personalities -- which shine through in your work and makes you stand out among consulting groups."

Big Sky has a proven track record of overseeing multiple, simultaneous continuous process improvement projects to deliver quantifiable time, cost and quality improvements.

You can expect Big Sky's team of experts to:

Turn data into action

  • Go deep with stakeholders at all levels and organizations to map your customer's journeys -- to understand how they experience the "service" and how the internal processes are delivering it
  • Capture, document and visualize meaningful "as-is" data and processes showing interactions between systems, people, and organizations
  • Prioritize which processes to further assess and redesign
  • Conduct root-cause analyses of process breakdowns and ideate "what-if" solutions to optimize customer experiences and operational efficiencies
  • Analyze alternatives organized by impact and complexity
  • Charter, design, develop, pilot and implement solutions that enhance the customer experience and improve the timeliness, quality and cost-effectiveness of end-to-end processes
  • Build capacity and capability to build and sustain your organization's continuous improvement culture  

Leverage proven methodologies

  • Lean tools, including
    • Value Stream Mapping
    • Continuous Improvement
    • Kaizen
    • Visual Management
    • Poka-Yoke/Error Proofing
    • Kanban 
    • Cycle Time Analysis
    • Manpower Analysis
    • Non-Value Added Analysis
    • Theory of Constraint Analysis
  • Bespoke coaching and training, where we bring certified master black belts, black belts and green belts to the team as coaches, advisors and team members

Check out some of our business process optimization success stories.