Patient Flow Analysis And Cycle Time Reduction

Case Study: Health Clinic

Patient flow improvement puts a clinic on a healthier path.

The Challenge
A clinic with 25 doctors, and an additional 20 clinicians, nurses, and support staff, was seeing close to 25,000 patients per year – with more than 80 percent being Medicaid patients. The team's goals were to shorten patient cycle time through the clinic while improving the quality of patient experience, all with minimal capital investment and expenses.

Our Approach

We focused on process improvements for the following high-leverage points:

  • Update sign-in sheet
  • Track/display wait times
  • Improve signage
  • Train work-up nurses
  • Certify work-up nurses
  • Provide an exit survey

The Results
The combination of more efficient physician schedules, process improvements and training programs resulted in a significant reduction in cycle time, while increasing patient satisfaction with the process.


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